Shipping & Delivery Policy

Shipping & Delivery Policy for Vrindakart.com

Effective Date: September 18, 2026

Last Updated: September 18, 2026

At Vrindakart (accessible at https://vrindakart.com/), every sacred Tulsi mala, kanthi, and wooden artifact is handcrafted and packaged with utmost care. We partner with reliable postal and courier services to ensure your items reach your doorstep safely and in pristine condition.

1. Order Processing Time

  • Packaging & Dispatch: Orders are carefully inspected, packed in protective packaging, and dispatched within 24 to 48 hours (1–2 business days) of order confirmation.
  • Non-Operational Days: Dispatches do not occur on Sundays or national/gazetted postal holidays. Orders placed during these times will be processed on the next business day.

2. Shipping Coverage & Logistics Partners

  • Domestic Coverage: We ship across India covering almost all major pin codes, towns, and rural districts.
  • Logistics Partners: Shipments are dispatched through trusted services including India Post (Speed Post / Registered Parcel) and reputable domestic courier aggregators to ensure maximum delivery reach.

3. Delivery Timelines

Estimated delivery times vary depending on the recipient location:

  • Metro & Major Cities: 3 to 5 business days from the dispatch date.
  • Rest of India (Tier 2/3 Cities & Towns): 4 to 7 business days.
  • Remote Areas & Rural Pin Codes: 6 to 9 business days (via India Post).

(Note: Weather disruptions, regional festivals, or unforeseen logistical delays by postal services may occasionally affect transit times).

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed clearly at checkout before you complete payment.
  • We periodically offer Free Shipping promotions or threshold discounts (e.g., Free Shipping on orders above a specific value), which will be clearly indicated in your cart summary.

5. Tracking Your Order

  • Once your order is handed over to the courier partner, an automated confirmation message/email containing your Tracking ID / Consignment Number and tracking link will be sent to your registered contact details.
  • You can track the real-time movement of your shipment directly on the carrier’s portal or by reaching out to our customer support.

6. Address Accuracy & Failed Deliveries

  • Accurate Details: Customers must ensure that complete addresses (including house/street number, landmark, and valid 6-digit pin code) and an active contact number are provided at checkout.
  • Delivery Attempts: Couriers typically attempt delivery 2 to 3 times. If a parcel returns to our facility due to incorrect address information, incomplete contact details, or customer unavailability, re-dispatch charges will be applicable to ship the order again.

7. Damaged or Tampered Parcels

If you notice that the outer packaging is visibly torn, tampered with, or open at the time of delivery:

  • Do not accept the compromised parcel, or clearly state the packaging condition on the delivery receipt.
  • Record an unboxing video and report it to our customer care within 48 hours of delivery alongside clear photographs so we can process a prompt replacement.

8. Contact Information

For any questions regarding order shipments or delivery updates, please contact:

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