Refund & Cancellation Policy

Refund & Cancellation Policy for Vrindakart.com

Effective Date: September 18, 2026

Last Updated: September 18, 2026

At Vrindakart (accessible at https://vrindakart.com/), we take utmost care in handcrafting, inspecting, and packaging every sacred Tulsi and wooden item to ensure it reaches you in perfect condition.

Because our offerings consist of natural, personal, and sacred devotional articles (such as Tulsi malas, kanthi malas, and bracelets), we maintain transparent policies regarding cancellations, returns, and refunds.

1. Order Cancellation Policy

  • Before Dispatch: You may cancel your order free of charge at any time before it has been dispatched or handed over to our postal/courier partners. To request a cancellation, please email or message our support team immediately with your Order ID.
  • After Dispatch: Once an order has been shipped and a tracking number has been generated, it cannot be cancelled.

2. Natural Variations & Sacred Items Notice

  • Our products are handcrafted from 100% natural, untreated sacred wood and beads.
  • Minor variations in bead color tone, grain patterns, slight wood texture markings, or minor dimensional differences (1–2 mm) are natural characteristics of authentic woodcraft. These natural traits are signs of genuineness and are not considered manufacturing defects.

3. Eligibility for Returns & Replacements

Due to religious sanctity and hygiene standards, items that have been worn, worn for worship/japa, or removed from their primary hygiene seal cannot be returned.

However, we provide a replacement or refund under the following valid circumstances:

  • Damaged in Transit: The product arrived physically broken, chipped, or damaged.
  • Defective Product: Significant structural defects (e.g., broken thread/tassel upon arrival).
  • Incorrect Product Delivered: You received an entirely different product or size than what was ordered.

4. How to Report a Claim (Within 48 Hours)

To qualify for an exchange, replacement, or refund:

  1. Timeframe: You must notify us within 48 hours of receiving the parcel.
  2. Proof Required (Mandatory Unboxing Video):
    • A clear, unedited unboxing video starting from the sealed outer package showing the shipping label, opening of the box, and revealing the defect/damage.
    • Clear photos highlighting the damaged/incorrect item.
  3. Contact: Send the details and media to support@vrindakart.com (or WhatsApp Support) with your Order ID and subject line: "Replacement/Refund Request - Order #XXXX".

Claims without unboxing video proof or submitted after 48 hours of delivery will not be eligible for processing.

5. Refund Process & Timelines

  • Inspection: Once we receive and inspect the verified evidence (or returned physical parcel, if a return pickup was arranged), we will notify you of the approval or rejection of your refund.
  • Approved Refunds:
    • If approved, the refund will be initiated to your original method of payment (UPI, Net Banking, Card, or Wallet).
    • The refund amount typically reflects in your bank account within 5 to 7 business days, depending on your bank’s processing timelines.
  • Replacement: If you prefer a replacement rather than a refund, a new piece will be dispatched to you at no extra shipping cost once approved.

6. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Failure to report damages or discrepancies within 48 hours of delivery.
  • Products returned in used, modified, or altered condition.
  • Failed delivery attempts or returned parcels due to incorrect address, incorrect contact number, or customer unavailability.

7. Support & Assistance

For any return, exchange, or cancellation questions, reach out to our team:

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